Privacy Policy

Effective Date: 30th of June 2025
Entity: Liquid Noble Pty Ltd (ABN 71 674 454 776)
Address: Suite 32, 42 Manilla Street, East Brisbane, QLD 4169, Australia

1. Introduction

Liquid Noble Pty Ltd ("we", "us", "our") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, and protect your personal data when you access or use the Liquid Noble platform and website (liquidnoble.com).

We provide services that enable registered users to acquire, hold, and redeem entitlements to physical precious metals. This policy applies to personal information collected in connection with our platform, including during registration, transactions, customer support, and communication with us.

2. Collection of Personal Information

We collect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where applicable, we also comply with the EU GDPR and UK GDPR for users based in the EU and UK.

2.1 Information You Provide to Us

We collect personal information directly from you when you:

  • Register or verify an account on our platform;
  • Interact with our website or mobile application;
  • Participate in customer support or communication;
  • Provide identification documents or banking details;
  • Perform transactions or redemption activities.

The information we may collect includes:

  • Full name, contact details (email, address, phone);
  • Identification documents (driver’s license, passport);
  • Photos or videos for identity verification;
  • KYC/AML-related data (e.g., date of birth, occupation);
  • Payment and banking details;
  • Communications and inquiries you send to us.

We do not actively seek to collect sensitive information unless required for compliance. If collected, your consent will be obtained unless otherwise permitted by law.

2.2 Information We Generate or Collect Automatically

We may also collect information generated through your use of the platform, including:

  • IP addresses and browser information;
  • Transaction records and audit logs;
  • Account preferences and access logs;
  • Location (as entered by you);
  • Use of our website and platform features.

2.3 Information from Third Parties

We may obtain personal information from service providers (e.g., identity verification services), provided such collection is consistent with applicable laws. If not, we will delete or de-identify the information.

3. Use of Personal Information

We use your personal information for purposes including:

  • Verifying your identity and processing account registrations;
  • Facilitating the acquisition, sale, or redemption of metal entitlements;
  • Communicating with you about your account or our services;
  • Managing compliance with AML/CTF regulations;
  • Responding to customer support inquiries;
  • Improving our services, systems, and website functionality;
  • Conducting internal recordkeeping and analytics.

We may also use your information to notify you about new features or promotional offers, unless you opt out.

For EU/UK users, our lawful bases for processing may include:

  • Performance of a contract;
  • Compliance with a legal obligation;
  • Legitimate interests (e.g., service provision, fraud prevention);
  • Consent, where applicable.

4. Cookies and Website Analytics

Our platform and website use cookies and similar technologies to enhance functionality and collect usage data. You may configure your browser to reject cookies, though doing so may limit functionality.

We use third-party analytics services, such as:

  • Google Analytics (for anonymous site usage statistics);
  • Meta Data Sets (for measuring advertising campaign effectiveness).

We do not share personally identifiable information with these services.

EU/UK users should also consult our Cookie Policy for more information.

5. Disclosure of Personal Information

We may share your personal information with:

  • Infrastructure, compliance, and identity verification providers;
  • Our related companies or subsidiaries (including overseas);
  • Professional advisors (e.g., legal, tax, compliance);
  • Authorities where legally required (e.g., regulators or courts);
  • Third parties in connection with business sales or restructuring.

Where required, we will ensure recipients maintain confidentiality and meet applicable data protection obligations. Some disclosures may occur outside Australia, including in the United Kingdom or United States.

6. International Transfers (EU/UK)

If you are located in the EU or UK, we may transfer your personal information outside the European Economic Area (EEA) or UK. We ensure such transfers are lawful and subject to appropriate safeguards, such as:

  • Transfers to countries with adequacy decisions;
  • Standard contractual clauses approved by the European Commission or UK Government;
  • Other legally approved mechanisms.

You may request further details on international transfers by contacting us.

7. Your Rights

You may access or correct your personal information by contacting us. Where applicable under GDPR, you may also:

  • Withdraw consent at any time (where processing is based on consent);
  • Request erasure, restriction, or portability of your data;
  • Object to processing where we rely on legitimate interests;
  • Lodge a complaint with your data protection authority.

We will respond to all valid requests within a reasonable timeframe.

8. Data Security

We implement appropriate security measures to protect your personal information, including encryption, access controls, and secure data storage practices. We also require our service providers to apply security standards consistent with ours.

9. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods vary depending on regulatory obligations, service usage, and dispute resolution needs.

10. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via email and posted prominently on our website. Please review this policy periodically for updates.

11. Contact Information

If you have any questions, concerns, or complaints about this policy or your personal data, please contact:

Dan Dragon
Email: hello@liquidnoble.com

If you're not satisfied with our response, you may contact:

  • The Office of the Australian Information Commissioner (AU): oaic.gov.au
  • The Information Commissioner’s Office (UK): ico.org.uk
  • Your local data protection authority (EU)